Delete your account

You can delete your Ultrahealth app and member portal account at any time. Deletion is immediate, applies to all your devices and cannot be undone.

From the app

Open the app and sign in.
Go to Account and tap “Delete account”.
Type DELETE (or ELIMINAR if you use the app in Spanish).
Confirm the deletion.

From the web portal

Sign in to the member portal.
Go to My profile and choose “Delete my account”.
Type DELETE and confirm the deletion.

Write to info@ultrahealthmed.com from the email on your membership and ask for your account to be deleted.

You can also call (239) 499-0900.

Before deleting it, the agency will verify your identity.

What is deleted

Your access to the app and the web portal, right away and on all your devices. Your email is released: you can sign up or be invited again later with the same email.
Your open sessions, app notifications and Face ID sign-in.
Profile data that does not have to be kept is anonymized.

What happens to your membership

If you are the holder, the membership does not renew: it is canceled at the end of the period you already paid for and there will be no more charges. Household members with their own access keep it until that date. Pending visit balances are not erased.

If you are a dependent member, only your access is removed; the household membership stays the same and the holder manages it.

What is kept and why

By law, clinical and billing records (HIPAA, medical and tax records) are kept for the period the law requires and deleted afterwards.

The agency is notified of the deletion and you receive a confirmation email.

This cannot be undone

To use the service again, enroll again or ask the agency for a new invitation.