Ultrahealth contact
We’re here to help
Questions about scheduling, your membership or your care? Call, email or visit us.
Contact
Talk to our team
Our team is ready to help with scheduling, medical questions or anything else. Call, email or stop by your clinic.
FAQ
Questions, answered
Answers about plans, payments and appointments.
9 questions
Membership
Is BELONG insurance?
No. BELONG is a direct health care membership. Your monthly or annual fee gives you included services and member pricing at Ultrahealth locations.
Who can join a family membership?
The primary member, their spouse and their dependents living in the same household. Each plan states the maximum number of people it covers.
Can I keep my health insurance?
Yes, and we recommend it. The membership is not billed to your insurance and does not cover hospital stays, emergencies or specialists outside the clinic; insurance protects you in those cases.
Can I cancel my membership?
Yes. The terms, including the minimum term of some plans, are in the membership agreement you sign when you enroll. To cancel, contact the clinic.
Payments and prices
What happens if a payment fails?
We retry automatically and let you know. Benefits stay active during a short grace period so you can update your card.
Can I see prices before my visit?
Yes. Search the member fee schedule by service or CPT code here on the website, in the portal or in the app.
Care and appointments
How do I book a visit?
From the member portal or the app, choosing the person, the type of visit and the time. You can also call the clinic.
Do I need a physical card?
No. Your digital card is in the portal and the app, and you can also download it as a PDF.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. The membership does not cover emergency services.